Setting the Stage for Customer Service

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Lew Bader

Let’s turn our focus to Customer Service. How your people react towards a customer when the call comes in is critical to a successful Order to Cash cycle. One wrong word, one negative perception, one bad experience ... can impact the relationship forever. "A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and it sparks extraordinary results." Wade Boggs Great customer service starts before you even pick up the phone. It...
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