Wednesday, March 18, 2026: Future of Business Services Boardroom (INVITE-ONLY)
Monday, March 16, 2026: SSOWomen's Day & Site Tours
Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp
Tuesday, March 17, 2026: Workshops & Main Day One
Wednesday, March 18, 2026: SSON Impact Awards Gala & Main Day Two
Wednesday, March 18, 2026: Future of Business Services Boardroom
Thursday, March 19, 2026: Main Day Three
Future of Business Services Boardroom
11:20 am - 12:20 pm
Digital GBS: What is the Ecosystem to create a Future-Proof GBS Organization?
As technology continues to evolve at an unprecedented pace and GBS organizations are challenged to create value beyond cost savings, GBS leaders must leverage emerging technologies in order to deliver. This session will delve into the essential components of a leading practice digital GBS ecosystem, emphasizing the integration of diverse technological solutions beyond just artificial intelligence. Attendees will explore:
- The role of service orchestration in creating a seamless and efficient GBS environment
- Strategies for leveraging emerging technologies to enhance service delivery and operational agility
- Best practices for fostering collaboration between human talent and digital tools to drive innovation
- Insights into building a resilient GBS model that adapts to changing market demands and technological advancements
Sponsored by: Ernst & Young
11:20 am - 12:20 pm
GBS Talent Evolution - How are the Skills Needed to lead a GBS Organization Today different than Skills that will be needed in 2030?
Sponsored by: Ernst & Young
12:45 pm - 1:45 pm
Lunch
1:50 pm - 2:35 pm
Reinvention or Irrelevance: Is the GBS Operating Model as We Know It at Risk of Extinction?
Sponsored by: Ernst & Young
2:35 pm - 3:20 pm
What is GBS Value Today? A Discussion to Detail Where the GBSO is Delivering Real-World Value to the Business
Sponsored by: Ernst & Young
3:30 pm - 4:00 pm
Networking Break and Demo Drive
4:00 pm - 5:00 pm
How to Be Data Driven in the Chicken and the Egg Scenario?
Sponsored by: Ernst & Young
5:00 pm - 6:00 pm
Outsourcing in the age of the Agents
Sponsored by: Ernst & Young
