Wednesday, March 18, 2026: Future of Business Services Boardroom (INVITE-ONLY)
Monday, March 16, 2026: SSOWomen's Day & Site Tours
Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp
Tuesday, March 17, 2026: Workshops & Main Day One
Wednesday, March 18, 2026: SSON Impact Awards Gala & Main Day Two
Wednesday, March 18, 2026: Future of Business Services Boardroom
Thursday, March 19, 2026: Main Day Three
Future of Business Services Boardroom
10:05 am - 10:55 am
GBS Talent Evolution - How are the Skills Needed to lead a GBS Organization Today different than Skills that will be needed in 2030?
Sponsored by: Ernst & Young
11:20 am - 12:20 pm
The AI Imperative: Future Skills Needed to Keep Pace with Technology
12:45 pm - 1:45 pm
Lunch
1:50 pm - 2:35 pm
Reinvention or Irrelevance: Is the GBS Operating Model as We Know It at Risk of Extinction?
Sponsored by: Ernst & Young
2:35 pm - 3:20 pm
What is GBS Value Today? A Discussion to Detail Where the GBSO is Delivering Real-World Value to the Business
Sponsored by: Ernst & Young
3:30 pm - 4:00 pm
Networking Break and Demo Drive
4:00 pm - 5:00 pm
How to Be Data Driven in the Chicken and the Egg Scenario?
Sponsored by: Ernst & Young
5:00 pm - 6:00 pm
Outsourcing in the age of the Agents
Sponsored by: Ernst & Young
