Wednesday, March 18, 2026: Future of Business Services Boardroom (INVITE-ONLY)
Monday, March 16, 2026: SSOWomen's Day & Site Tours
Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp
Tuesday, March 17, 2026: Workshops & Main Day One
Wednesday, March 18, 2026: SSON Impact Awards Gala & Main Day Two
Wednesday, March 18, 2026: Future of Business Services Boardroom
Thursday, March 19, 2026: Main Day Three
Future of Business Services Boardroom
10:05 am - 10:55 am
Digital GBS: What is the Ecosystem to create a Future-Proof GBS Organization?
Dorian Redding -
EY Americas GBS & Outsourcing Solution Leader,
EY
Cindy Gallagher - Chief Accounting Officer, USA Today
Julie Lainesse - VP, Finance, McKesson
As technology continues to evolve at an unprecedented pace and GBS organizations are challenged to create value beyond cost savings, GBS leaders must leverage emerging technologies in order to deliver. This session will delve into the essential components of a leading practice digital GBS ecosystem, emphasizing the integration of diverse technological solutions beyond just artificial intelligence. Attendees will explore:
- The role of service orchestration in creating a seamless and efficient GBS environment
- Strategies for leveraging emerging technologies to enhance service delivery and operational agility
- Best practices for fostering collaboration between human talent and digital tools to drive innovation
- Insights into building a resilient GBS model that adapts to changing market demands and technological advancements
11:20 am - 12:20 pm
GBS Talent Evolution - How are the Skills Needed to lead a GBS Organization Today different than Skills needed in 2030?
Graeme Hastings -
SVP, GBS Strategy & Transformation & Mexico Capability Center Leader,
Warner Bros. Discovery
Tanuja Singi - VP, Head of Global Business Solutions, McCormick & Company
Sebastian Arce - Principal and Equity Partner, Consulting, EY
12:45 pm - 1:45 pm
Lunch
1:50 pm - 2:35 pm
Reinvention or Irrelevance: Is the GBS Operating Model as We Know It at Risk of Extinction?
Steve Rudderham -
Head of Global Business Services,
Carrier
Nick Cernese - EY Global Health Sciences & Wellness Consulting Partner, EY
2:35 pm - 3:20 pm
What is GBS Value Today? A Discussion on Where the GBSO is Delivering Real-World Value to the Enterprise
Jodi Dudley -
Head of Global Business Services,
MassMutual
Kyle Perry - Managing Director, EY
3:30 pm - 4:00 pm
Networking Break and Demo Drive
4:00 pm - 5:00 pm
How to Be Data Driven in the Chicken and the Egg Scenario?
Greg Battaglia -
Partner/ Principal,
EY
5:00 pm - 6:00 pm
Outsourcing in the age of the Agents
Nitee Gupta -
Executive Director,
EY
Jules Andrew - Chief Business Services Officer, Colgate Palmolive
