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Konferenzagenda 21. Jahresforum Shared Services & Outsourcing 2026

Konferenzagenda 21. Jahresforum Shared Services & Outsourcing 2026

Die Zukunft von GBS beginnt jetzt: Zwischen AI, Daten und neuen Rollenbildern entsteht ein völlig neues Verständnis von Wertschöpfung. Entdecken Sie in der aktuellen Agenda der SSOW 2026 die wichtigsten Trends rund um Agentic AI, Data Foundations un ...

Partner Content

20. Shared Services & Outsourcing Woche 2025 - Teilnehmerliste

Beispielhafte Teilnehmerliste mit Unternehmen & Jobtitel, die auf der Konferenz vor Ort sind.
Mehr Informationen bei unseren Partnership-Experten via sponsorship@iqpc.de.

Shared Services & Outsourcing Woche - Partnership Prospectus 2026

Why Partner with SSOW Dach 2026
This is more than a conference — it’s a turning point for the global GBS community.
As a partner, you’ll be at the centre of this transformation, helping shape the conversations that define the next era of enterprise value.

SSOW Dach 2026 offers a platform for you to:
Position your brand as a trusted advisor in redefining GBS strategy, technology and talent for the AI-driven age.
Engage senior decision-makers from the world’s leading shared services and GBS organisations.
Showcase innovation that enables agility, customer centricity and data-driven transformation.
Shape the narrative on what future-ready GBS truly looks like.

 Join us as we rewire GBS value — from the outside in.

Free Publications & Downloads

Teilnehmerliste 2025 - 20. Jahresforum Shared Services & Outsourcing Woche

20. Jahresforum Shared Services & Outsourcing Woche: Teilnehmerliste 2025

Event Highlights der Shared Services & Outsourcing Woche 2025

Rückblick auf das 20. Shared Services & Outsourcing Jahresforum – Mit besonderem Fokus auf das große Jubiläum und die Zukunft der GBS Organisationen.
Zum 20. Mal versammelten sich im November 2025 die Führungskräfte der DACHRegion aus Shared Services, Global Business Services, Digitalisierung und Transformation, um gemeinsam die neuesten Entwicklungen, technologischen Fortschritte und strategischen Leitlinien für die Zukunft moderner Serviceorganisationen zu beleuchten.
Dieses besondere Jubiläumsjahr stand ganz im Zeichen der Weiterentwicklung – mit einem deutlichen Schwerpunkt auf Wertschöpfung, technologischer Erneuerung, datengetriebenen Entscheidungen und zukunftsorientierter Talentgestaltung.

Live-Survey Results von der Shared Service OutSourcing Woche 2025

Die Shared Services & Outsourcing Woche (SSOW) 2025 bot eine einzigartige Gelegenheit, den Puls der europäischen SSO- und GBS Community einzufangen. Durch Live Polling direkt vor Ort wurden Führungskräfte, Prozessverantwortliche und Transformationsexpert: innen nach ihren Prioritäten, Herausforderungen und Erwartungen an die Zukunft von Shared Services und Global Business Services befragt. Die Ergebnisse zeichnen ein deutliches Bild: Die Branche befindet sich mitten in einer Phase tiefgreifender Neuorientierung. Digitale Workflows, Generative AI, Agentic AI, neue Delivery Modelle und der Druck, Wertschöpfung jenseits klassischer Effizienz zu erzeugen, verschieben die Spielregeln. Gleichzeitig rücken Themen wie Governance, Skills und globale FootprintStrategien stärker ins Zentrum strategischer Entscheidungen.

Effiziente Communications Services mit globalem Impact: Der strategische Auf- und Ausbau bei Merck GBS - Compliance sichern und gleichzeitig Millionen sparen

  • Von der Idee zur globalen Erfolgsgeschichte: Wie ein kleines, engagiertes Team ein skalierbares Kommunikations-Services-Ökosystem aufgebaut hat
  • Wachstum mit Vision: Die Entwicklung eines integrierten Communication-Services-Portfolios – von SharedPoint und Intranet-Support bis zu Website-Management, Grafik & Branding, Übersetzung und Event Management Services
  • Skalieren mit Wirkung: Wie zentrale Steuerung nicht nur Qualität und Compliance stärkt, sondern auch signifikante Kosteneinsparungen ermöglicht

    Jens Lindner, Head of Global Communication Services, Merck KGaA

NextGenAIAutomation: How LLM turn Robots into Agents

  • Revolution of automation: LLM boost our process efficiency
  • Specific use cases and their impact
  • From Robots to Agents: automation strategy

SSON Awards 2026

Automation and Innovation Impact Award 2026


Apply now for an Automation and Innovation Impact Award 2026

Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on the strategic automation methodology being implemented, its benefits, and the hard, quantifiable impact that the automation has brought to shared services.

Application deadline: Friday, 09th October 2026

Send your Application to: Irina Gaspar-Huthoff irina.gasparhuthoff@iqpc.de


All applications will be evaluated by experienced experts and practitioners from the DACH region. The winners will be chosen unanimously by the judges. Since neither SSON nor our sponsors have any influence on the jury's decision, winning an SSON award is a real award from the industry for the industry and a confirmation of the outstanding work of the winning team. Apply with your current project in the SSC: We seek, promote and reward the most innovative projects from GBS and SSC of any size.


Download the application form >>>


Creative Talent Management Impact Award Application 2026

Apply now for a Creative Talent Management Impact Award 2026

Managing talent effectively is a major challenge for any shared services organization, and this award category focuses on the strategy, capabilities, improvement methodology, digital talent advancement, benefits and tangible improvements a shared services organization has achieved in talent management. Application deadline: Friday, 09th October 2026 Send your Application to: Irina Gaspar-Huthoff irina.gasparhuthoff@iqpc.de


Download the application form >>>


Hidden Content

20. Shared Services & Outsourcing Woche 2025 Sponsorship Prospectus [English]


Unlock limitless opportunities with a sponsorship at our 19th Shared Services & Outsourcing Week 2025 in Berlin!


Take your brand to new heights by becoming a key partner at the spearhead of innovation! We invite you to download our exclusive sponsorship prospectus for the 19th Shared Services & Outsourcing Week 2025 for free. This premier event is your gateway to connect with industry leaders, showcase your services and establish your brand as a driving force in the world of SSCs & GBS.


Why become a partner?

  • Unique visibility: Associate your brand with cutting-edge technologies in front of a highly interested and influential audience.
  • Targeted networking: Connect directly with decision makers and industry experts who are actively looking for solutions to improve their business.
  • Brand awareness: Position your company as an industry leader and build a name for yourself through pre-event marketing, on-site branding and post-event coverage.
  • Customized packages: Choose from six carefully crafted sponsorship packages to ensure your individual objectives are met.


Secure your place at SSOW 2024 now!


Take this opportunity to showcase your services, talk to industry experts and help shape the future of the shared services and outsourcing industry. Limited sponsorship opportunities are available. So secure your preferred package today and join us at the forefront of the industry!

Contact us personally: +49 (0)30 300 15 815 or sponsorship@iqpc.de, to discuss how your brand can become an integral part of the 20th Shared Services & Outsoucing Week 2025.