100% Volume Growth in Reconciliations Managed Through Technology-enabled Center of Expertise

Within finance and accounting, the reconciliations process is rife with inefficiency and lends itself well to driving improvements through shared services. The main drivers – standardization, risk mitigation, and cost control – are all met through automation technology available today, which has evolved to meet the needs of users. Some of the best practices currently in use are based on integrated end-to-end reconciliations that span the entire lifecycle of the process, from data input, to enriching and validating it, to scheduling actions. Managing exceptions – identifying as well as resolving them – in a standardized manner is a key factor in improving the reconciliations process. Wells Fargo's center of excellence for automated reconciliation has solved these issues through a neat, single, integrated solution from Fiserv, called Frontier. In a recent webinar, Kirk Kluempke, Business System Consultant and Product Manager RTS, and Nathan Ondricek, Apps Programmer Engineer, Recon Technology Services, both from Wells Fargo, demonstrated the positive impact that shared services wields for the reconciliation process. Together, they form one third of a six person Center of Excellence, which supports multiple customers for the company’s Trust Operations group. For this team, improvements are driven through the recs process by: loading both transaction and balance data tying balance information to detail transactions including identified exceptions providing an approval process for completed reconciliations; and offering a single view of the entire balance sheet including automated and manual reconciliations. Wells Fargo's automated reconciliation COE has driven significant gains for its customer base, mostly as a result of consolidating multiple reconciliation databases, providing a one-stop shop for reporting needs, saving FTEs, improving on match backs, and cutting down on time. These benefits are the result of improved standardization that supports consistent communication up the chain, as well as operational efficiencies resulting from consolidated technology, people and process integrations, and improved the onboarding of new reconciliations processes. The main challenges the reconciliation team faced back in in 2002 was different formatting across different operations. The partnership entered into with Fiserv at that time marked the beginning of a new journey of improvement, whereby the key goals were mitigating risk and saving money. Wells Fargo's approach, explains Ondricek, was to start small. There was no mandate from senior management to drive the shared services, but its work and scope has expanded as its reputation rose within the business. The trick, he explains, is to tackle one reconciliation type at a time, and see how the partnership works out. That approach limits any downside resulting from a mismatch of expectations. Quarterly or half yearly optimization meetings between the COE and its clients mean that there is always sufficient oversight of any changes on the client end, and the shared services has an opportunity to confirm the capability as well as the limitations of its technology tools. Close relationships with the technical group and the team at Fiserv, as well as the reconcilers for each of the lines of business, ensure that everyone is pulling in the same direction. Kluempke also cites SharePoint as a crucial communication tool for project tracking and communications. The center has seen a lot of growth through word of mouth internally. With the average volume of daily processing value having doubled since 2002, Kluempke and Ondricek cite improvements in exceptions management as instrumental in delivering efficiencies. What's clear is that the market demands one solution for integrated reconciliation services – not multiple, explains Kluempke. Today's Center of Excellence manages 3 million items and 500,000 balances daily, and has 120 reconciliation processes in scope. The stability of the current setup and technology means that the team is confident that it could take on growth of 200 to 300% within the current framework. Watch the webinar now: [eventpdf]

100% Volume Growth in Reconciliations Managed Through Technology-enabled Center of Expertise

Upcoming Events

From Cost Centre to Control Tower: How Platform-Driven GBS is Redefining Enterprise Value in the Age of AI

Why Your AI Costs More Than Your Workforce and How AI Employees Change the Equation

From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

Through Trust and Governance: How AI Agents are Redefining Accounts Payable

Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

How AI-Native Accounts Payable Is Changing the Finance Function

Follow Us

Latest Webinars

Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle

Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

How AI-Native Accounts Payable Is Changing the Finance Function

Recommended

Why Finance Needs Its Own Strategy in 2026 (And How to Build One)

From Mainframes to Quantum Finance

Inside the Modern B2B Buyer: Key Trends Across Europe and the UK

Where Accounts Payable Leakage Hides: High-Risk Categories Finance Teams Should...

Closing the ERP Gap: The Four Pillars of Finance Transformation

The State of Accounts Payable Market Report 2026

The Record-to-Report Efficiency Mirage

The Art of Seeing Ahead: A Story About Forecasting and Foresight in Finance

The E-Invoicing Operating Model for Multinationals

Why Financial Leakage Persists, Even After ERP Upgrades, Automation, and P2P Tra...

Silent Running: How GBS Leaders Are Turning AP Into a Strategic Advantage

Why Cash Flow Is the King: The Mountain and the Flow

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

100% Volume Growth in Reconciliations Managed Through Technology-enabled Center of Expertise

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY