Why "Lean" Means More in an Enterprise-wide Context
Lean is deployed widely across the entire business at TD Ameritrade. It's not just about efficiency however, as Robin Shahani, CPO explains, but about driving improvements across the entire business and revenue side. "It's been amazingly powerful as a tool. I wish more companies would look at opportunities like this", he says.
"This goes way beyond organizational transformation and Shared Services," Robin explains. "It's about higher customer satisfaction across the board."
Lean has, to da...
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