Beyond O2C Automation: Using AI to Predict, Prioritise, and Accelerate Cash Performance
AI adoption in Order-to-Cash is accelerating, but has it progressed far enough to deliver meaningful improvements in cash performance? While many organisations are successfully automating individual tasks, predictive credit risk, cash forecasting, and intelligent prioritisation remain significantly less developed. At the same time, interest in autonomous and agentic AI is already growing.
Drawing on a new SSON market study of O2C professionals across Shared Services, GBS, GCC, and GIC environments, this webinar will examine the gap between organisations' AI ambitions and their current capabilities. Discover where O2C teams are investing today, which use cases remain underdeveloped, and where AI can have the greatest impact across cash collection, working capital, productivity, risk, and customer experience.
Join us to explore how organisations can move beyond task-level automation towards prediction, intelligent decision-making, and controlled autonomy. The session will provide a practical, business-outcome-led view of where to focus next, helping O2C leaders identify lower-risk opportunities and scale AI investment where it can deliver tangible value.
Attendees will learn:
- Where the O2C AI gap really exists, including what organisations are already automating and where prediction and decision intelligence remain underused.
- How AI can improve cash performance, working capital, productivity, risk management, and customer experience.
- Which O2C use cases offer the strongest opportunities for prediction, intelligent prioritisation, and better financial decision-making.
- How to progress from automation to controlled autonomy, starting with measurable, lower-risk applications and scaling from there
Speaker
Jean-Claude Charpenet
Associate Partner, EMEA VP Sales
Sidetrade
Jean-Claude Charpenet has deep expertise in new technologies and extensive experience in financial transformation. With over 20 years of experience at leading firms such as SAS and Capgemini, he helps clients leverage technology to optimize their financial operations. Under his leadership, and supported by Sidetrade's market-leading position, the company has tripled its revenue while enabling numerous large enterprises to accelerate their cash flow and improve EBITDA, fully integrating technological advancements within the Order-to-Cash cycle, particularly AI and Agentic AI.
Sponsor
