Change or die: investing in talent within the shared services industry

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"Developing talent is business’s most important task – the sine qua non of competition in a knowledge economy"

Peter Drucker

Within the shared services industry there are three main issues at stake.

  1. How best to recruit new talent and engage with the next generation
  2. How to retain that talent, and
  3. How to upskill staff as a more digital and automated environment becomes apparent.

The shared services industry is not alone in facing these hurdles – but it needs to face them now.

The challenge is that the perception of the shared services industry isn’t a hugely positive one amongst the younger generation who view it as a processing factory. They want more strategic rather than operational roles.

It’s up to the industry to change this perception and appear more attractive to a changing workforce.

Read SSON's report here.