30th SSOW Post-Show Report

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Relive the energy, innovation, and milestone moments from the premier gathering for the shared services and GBS community with the official Shared Services & Outsourcing Week (SSOW) 2026 Post-Show Report. Celebrating 30 years of industry evolution, this year's event in Orlando brought together leaders to reflect on how far the industry has come and where it's headed next.

Whether you joined us on-site or followed from afar, this report brings the standout moments and must-know insights from our most transformative event yet directly to you.

Here's What You'll Discover:

  • A Milestone 30-Year Celebration: Experience how SSOW honored three decades of progress while setting the stage for the future of shared services and GBS.
  • The Rise of Agentic AI: Discover how organizations are moving from experimentation to real-world application, using AI to drive smarter, faster, and more efficient operations.
  • What's Shaping the Future of GBS: Explore the trends redefining operating models, value creation, and enterprise impact in an evolving business landscape.
  • Empowering Women in Business Services: From leadership to allyship, SSOWomen's Day sparked meaningful conversations on building inclusive, future-ready organizations.
  • Connection, Recognition & Real Impact: From high-energy networking moments to the SSON Impact Awards, see how the community came together to celebrate, connect, and share actionable insights.

Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape. Claim your copy of the Post-Show Report. 

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