ChangeManagement
North American SSOW Impact Award Winners!
October 24 by Naomi Secor
The SSON Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates Shared Service Centers and service delivery teams who have exceeded industry standards in...
14 Lessons from Global Business Services Leaders
August 08 by Naomi Secor
Leadership Lessons from GBS Leaders who have been there, done that.
INFOGRAPHIC: Top 10 Challenges for Global Process Owners (GPOs)
March 16 by Beth Hampton
The market for Global Business Services talent is heating up, despite opinions to the contrary. But the roles that are most in demand - Global process owners (GPOs).
Ecopetrol: Winner of the Change Management & Business Transformation Impact Award
February 12 by SSON Editorial
In 2018 and after 15 years of having a manual travel system, Ecopetrol wanted to innovate in the customer experience by embarking on a winning business transformation.
A Changing Company: Successful Change Management at Coca-Cola European Partners
July 22 by SSON
Find out how a leading organization had to treinvent themselves time and again in order to meet the demands of their customers...
5 Communication Approaches for Successful Knowledge Transitions
March 17 by Aniisu K. Verghese
'Knowledge' can be lost in translation – but don't let that happen. Here is how to avoid the pitfalls
Change Management, Business Transformation and Workforce Management
November 23 by SSON Industry Reports
How Shared Services can leverage digitisation and automation to drive business transformation
Automation Metamorphosis and The Industry Standard to Guide You Through
September 06 by SSON
SSON is a proud member of the IEEE Working Group on standards in Intelligent Process Automation. We interviewed the group's Chairman to learn how the standard can be an instrument to objectively asse...
How Much (and Where) has Shared Services Changed in the Past 10 Years?
July 18 by Lee Brittain
How much 'easier' is it for modern SSOs to deal with Talent, Technology, the Business and Change Management challenges?
How Change Management is Supporting the Automation Agenda
July 18 by Barbara Hodge
10 tips on how to manage change to ensure automation's success
The IA Global Market Report: How to Manage Change so Automation Sticks
July 11 by SSON Industry Reports
Ineffective change management is the leading cause of automation 'failure'. So, what should you know about it?
How Change Management Supports Your Automation Agenda
July 01 by Barbara Hodge
10 tips on how to support the success of RPA in your organization
