The IA Global Market Report: How to Manage Change so Automation Sticks

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change management for RPA

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Now in its 3rd year: SSON's Global IA Report examines Change Management

Lack of effective change management is one of the leading causes of RPA 'failure.'

Despite this, change management is still woefully neglected in automation implementations. That's why this report examines the critical requirements in supporting change across IT, Business Process, and Organization & People – some of which are not intuitive and others frankly unique. 

Download your guide on how to effectively support digital transformation here.

Note: This 2019 report follows previous editions that covered the "what and how" of process automation; and how to scale (see below).


Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)