Human Resources
Our Virtual Coffee House Exchange - Episode 4: An Introduction to People Analytics
December 03 by Simon BrownJoin Gerard Hussey and Simon Brown as they explore an Introduction to People Analytics and how HR an actively use the skills to inform good management business decision...
Our Virtual Coffee House Exchange - Episode 3 : How HR Can Maximise Employee Experience and Customer Experience
September 28 by Simon BrownIn this episode, Simon and Gerard discuss from their own experiences across several GBS organisations how HR can bring the personal touch to enable GBS teams to maximise their Employee Experience and...
How HR Can Make or Break your Digital Journey
May 04 by Sebastiaan LaurijsseHuman Resources departments can play a key role in enabling and supporting employees to embrace agility.
Transformation (Part 3): the crucial role of the CHRO
January 18 by Ilse KerlingIn this article, we examine the key to success: the capability for employees to change. The CHRO plays a crucial role in this.
HR in Shared Services Digital Summit - 7 November 2019
October 14 by Shared Services & Outsourcing NetworkThis 1-day complimentary event is designed specifically for HRSS leaders. Case studies focus on consumerizing the employee experience, the future of HR Shared Services and AI, and future-proofing your...
The Consumerization of HR E-Book
March 06 by Shared Services & Outsourcing NetworkIn this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of t...
Monthly Member Spotlight: Eric Riego de Dios, HR Director, Baker McKenzie Global Services
May 31 by SSONA veteran of the Filipino HR service delivery market on the challenges and successes of providing global service
Process Improvement, AI, Robotics and the Human Touch
April 12 by Mary Sue RogersProper use of RPA means identifying the application of the technology first, then making changes to the process to allow the technology to work (versus identifying ways to change the process)
Your People, Your Success
March 02 by Huw ChapmanAn HR strategist offers sure-fire tips on employee engagement that leads to a high-performing workforce. Is your company’s goal to grow sales, improve margins and/or reduce costs? One or all of t...
Why is HR Shared Services "Different"?
September 13 by Mary Sue RogersIn every multi-process Business Process Outsourcing (BPO) or Shared Service Centre (SSC) project I have ever worked on, HR always gets the reputation for “being different”. And while every funct...
Developing Global HR Services at Lendlease
January 20 by Ms Lauren KelleherGlobalisation and a changing workforce are driving HR transformation in the Australian market. While there is no ‘one size fits all approach’ to HR transformation, for most organisation...
Predicting the Future with HR Analytics
October 15 by Brittany HinkCompanies have been collecting data of current and potential employees for several decades; capturing everything from performance measurements to academic history, but are organizations using that d...