In every multi-process Business Process Outsourcing (BPO) or Shared Service Centre (SSC) project I have ever worked on, HR always gets the reputation for “being different”. And while every function’s process is unique, I do believe that HR has some attributes and challenges that do indeed make it different. Here are my arguments.1. StandardsHR is the one process that does not have globally recognised standards. Finance has GAPP accounting. Procurement has rules and strict structures...
