Shared Services for the Middle East



The Middle East presents some unique organizational challenges, not least the fact that manpower makes up a whopping 70-80% of operational costs. On top of that, it’s difficult apply the right costing techniques based on unit price, as the components of unit price are not readily available, explains Shamma Al Rahmah, Manager of Planning & Customer Management at Emirates National Oil Company’s (ENOC) Shared Services Center, and one of the speakers at Shared Services & Outsourcin...
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