Growing Older Gracefully


Tags: BPO

Deborah Kops
09/02/2008

Costs structures are stabilized. Painful ERP implementation is now a distant memory. The business units have fallen into line with the change in operations. And the corporate culture now accepts - if not embraces - the concept of shared services provision. What’s next for the mature shared services organization? In light of trying economic conditions, growing sophistication of the third party provider community, pressures on transfer pricing and the challenges of hiring the right labor...
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