5 Ways Your Business Process Management System Could Be Failing Your Back Office
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Back-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. That’s because processes don’t get the work done, people do.
Back offices need to augment their BPM systems with solutions that focus on improving the performance of the employee.
This whitepaper explores the five automation gaps in back-office operations left by BPM systems:
- Visibility into what employees are doing; how they are spending their time
- Ability to connect team, functional, and data silos to create a holistic view of operations
- Comprehensive resource capacity planning
- Real-time re-balancing of work against SLAs/service goals
- Flexible scheduling to align work with employee schedules
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
