Egypt: The Next Country North American Shared Services Should Consider IT and Business Process Outsourcing

In the shared services and GBS space, 6 out of 10 organizations are currently outsourcing a specific work process or processes to an external business process outsourcing (BPO) service provider

With more than half of organizations looking to outsource their business processes, Egypt has cemented itself as a hub for outsourcing and IT offshoring.

Tom Bangemann, Head of Research and Development for SSON Research & Analytics, recently spoke to the value of the Middle East and North Africa (MENA) region where Egypt is located, saying “for most, MENA is one of the less obvious choices for GBS to locate to. Nevertheless, there are some very interesting options. Based on SSON R&A databases, salary levels can be almost as low as in India. The footprint in several locations in the region is growing. Talent is still abundant. As an addition to the global GBS footprint, the region will most likely profit from the issues in other parts of the world.” 

This report will analyze how Egypt created one of the premier outsourcing countries in the world and navigated a global IT skills shortage.

Some key takeaways readers will walk away with include:

• How the Egyptian government has supported growth in the outsourcing and IT offshoring realms
• The impact of Egypt's investment in developing its technological infrastructure
• How Egypt leveraged its young, educated workforce
• First hand accounts of businesses that are already outsourcing in Egypt.