What is "good governance" best practice?




SSOPro’s online learning community debates the ins and outs of day-to-day sourcing challenges. Anne Utendorf from Microsoft’s Global Outsourcing shared services team, and a program participant, recently posted a comment on the "Governance" module’s message board, in which she shares one approach to governing a "managed services" contract. "When we recently negotiated a large global outsourcing agreement with a vendor, the governance section was a big part of the cont...
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