Bringing Services Back In-house: Why Now Is The Time Posts
Bringing Services Back In-house: Why Now Is The Time
Evaluating the offshore captive/shared services operation, its place within your organization, operating policies and readiness for emerging technologies.
Customer Experience (CX) is a foundational metric which never lessens in importance. How different operational aspects relate to CX
There are plenty of arguments for bringing work traditionally outsourced back inhouse
There is a very good reason we are seeing a marked increase in the continued growth of offshore captive operations, they simply make sense. In fact, many of the major 3rd party Business Process Outsourcing players we know today originally started as captive or in-house centers themselves.
