Smarter Outsourcing for Today's Enterprise Posts


The third largest economy in the world is lagging far behind in adopting the shared services model
What is a service firm like HCL trying to do by venturing into software products?
More providers drive more specialisation and better meet the demands of customers who want "specificity". So let's encourage more of everything!
Outcome does not necessarily means SLAs. SLAs are usually KPIs that measure performance not outcome. That difference is proving difficult to grasp
Outsourcing trends in Shared Services this year include adopting smarter contracts!
There is no doubt that smart contracts will gradually creep into the sourcing process and governance as we see increased maturity across solutions
Can RPA Replace Outsourcing?A question that has often propped up in last few quarters is “Can RPA replace outsourcing?” In my interactions with various equity analysts who track market performance of IT Service Providers, they have often...
I have been mesmerized by the substantial amount of rich data [companies] are sitting on. It’s overwhelming just how useful this can be