Make vs Buy: How to Build Talent in Shared Services



SSON Network
02/28/2017

While onsite at the 19th Annual Asian Shared Services & Outsourcing Week 2016 in Singapore, Rochelle Hood, SSON's Global Head of Customer Analytics and Research caught up with Ross Mackay, VP and Head of Global Finance Services - Asia Pacific at DHL Express to obtain his thoughts on how to build talent in shared services.

Ross shared his thoughts on developing leaders and creating viable career paths.

This interview was originally recorded for Shared Intelligence, SSON's private practitioner-only online community. To qualify for a free 1 year Shared Intelligence membership, simply attend an SSON event.

While onsite at the 19th Annual Asian Shared Services & Outsourcing Week 2016 in Singapore, Rochelle Hood, SSON's Global Head of Customer Analytics and Research caught up with Ross Mackay, VP and Head of Global Finance Services - Asia Pacific at DHL Express to obtain his thoughts on how to build talent in shared services.Ross shared his thoughts on developing leaders and creating viable career paths.This interview was originally recorded for Shared Intelligence, SSON's private practitio...
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