The Week that Was...Jamaica, IT threatening BPO, top BPO locations, public sector, and more...

S ingle federal email system delayed amidst continued glitches

Ottawa Citizen

"Following the degradation in email service in November, (Bell) decided to halt all new migrations," Shared Services spokesperson Marie-HÃªlÃ©ne ...

Life Sciences to get highest salary hike in 2016

Business Standard (press release) (registration) (blog)

It expects a 10.5 per cent salary increase across sectors this year. Consumer goods, automobiles and shared services see a dip in salary projections.

VOXX International Corporation Appoints Loriann Shelton As Its New Chief Operating Officer

PR Newswire (press release)

She will oversee the Corporate Shared Services Groups, including Accounting, Accounts Payable, Corporate Compliance, Credit, Customer Service, ...

BPO jobs at risk to technological advancement

Inquirer.net

Jobs in the Philippines' information technology-business process outsourcing (IT- BPO ) industry are at risk amid further technological advancement, ...

Capgemini appoints iGATE's Srinivas Kandula as CEO of India operations

Economic Times

Kandula, who takes over from Aruna Jayanthi who is now global BPO head of the company said that as far as service line focus areas are concerned, ...

The top 40 countries for business process outsourcing

Consultancy.uk

Skills and availability constitutes 30% of the total. This relates to the estimated size of the IT and BPO (business process outsourcing) sector, the level ...

Common Council to rescind Niagara Falls shared services agreement

Lockport Union-Sun & Journal

16, authorizing a shared service agreement with Niagara Falls for assessing services. Instead, the council will authorize the hiring of its own assessor, ...

State law pushes West Milford's 'expired' shared services agreement into 2016

NorthJersey.com

According to West Milford Township records, the municipality was unable to end its shared services agreement for the provision of health services from ...

Union warns Scottish Government as MoD fires Serco from shared services contract

Island News & Advertiser

General Secretary Mick Cash said: "The fact that Serco are being dumped from their lucrative four year contract for MoD shared services when it ...

SAP unifies brands, rebrands acquisitions including Ariba

Sharedserviceslink.com

SAP acquired Fieldglass in 2014, a technology provider for procuring and managing contingent labor and services . Hybris, acquired in 2013, delivers ...

TradeRocket provides e-invoicing for City of Roswell

Sharedserviceslink.com

TradeRocket, a new SaaS FinTech electronic invoicing and payment platform for the mid-market, announced that it has entered into an agreement to ...

Automation Seen Threat to India's Dominance in Outsourcing Business

NDTV

Singapore: India is the world's biggest outsourcing destination in terms of financial attractiveness and business environment, according to a study by ...

Business Process Outsourcing carrying the swing: Let's go for it!

Jamaica Observer

One sector which has a bright future in Jamaica is business process outsourcing (BPO), which is the contracting of a business process, manufacturing ...

Digital is the way ahead for TCS as outsourcing giant reports flat third quarter

Diginomica

SUMMARY: Digital is the direction of travel for Indian outsourcing bellweather TCS, with cloud enterprise systems implementation also high on the ...

NIIT Technologies signs IT services & outsourcing deal with Ofcom

Computer Business Review

Under a Â£23m contract, NIIT will help Ofcom in managing its infrastructure and application systems. The company will implement a service delivery ...

When Outsourcing Cyber Services Makes Sense

GovTechWorks

Smaller organizations have the most to gain by outsourcing this capability, Northcutt said, but even large agencies and companies can benefit from the ...

US Work Visas Fee Hike: Indian IT Outsourcing Industry Likely To Increase Client Fee To Cushion ...

Gizmodo India

But now, it appears that Indian IT outsourcing industry, which comprises of companies like TCS and Infosys, is coining a new strategy to counter the ...

Help Desk Outsourcing Levels Off After Sharp Rise

Computer Economics

Help Desk Outsourcing Levels Off After Sharp Rise January, 2016. The decision to turn over an organization's IT help desk function to a third-party ...