Process Mining & BPM Virtual Summit Executive Summary

SSON’s Process Mining & BPM Virtual Summit returned for another year and once again delivered great insights to our members. The two days, and six sessions, exhibited the sheer quality of initiatives taking place across the industry. From seasoned veterans within the process mining space to those just starting their journey, the summit exposed all the current strengths and challenges within the shared services space.

Shared service leaders are constantly looking for ways to remain ahead of the curve. Reducing costs, increasing efficiency, elevating the customer experience, and adding value, whilst ensuring they are taking advantage of the plethora of innovative technologies. But how will organizations be able to synthesize all these goals?

The event showcased that organizations are already doing just that. With case studies from the likes of Bayer, Allianz, and Lexmark, viewers left the summit looking to the future of process mining. Read on to get the rundown of the event, along with key insights from our audience polls.