2014 State of the Shared Services Industry Report Sample

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SSON's annual survey of its global membership lists influential trends, highlights opportunities for growth, and identifies priorities for investment.

Written by Barbara Hodge and Rochelle Hood, this report unearths drivers behind shifts in the Shared Services & Outsourcing industry, as technology makes networked platforms more easily accessible, data is being turned into valuable insights, and services are expanding in scope to support global operations.

At the end of 2013, SSON canvassed its global membership to ask them how they plan to act in the years ahead. These results give you access to the investment and automation priorities for the SSO industry, and highlights some of the most influential and popular metrics for measuring how SSOs rate their impact on business objectives.

We'd like to thank you, our members, because without your participation we wouldn't have been able to effectively measure and report critical metrics across industry types and organization sizes.