Global Business Services: Transformation Driver & Digital Enabler

What's The True State of GBS?

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 Global Business Services (GBS) is consistently held in high regard, and many Shared Services Organizations strive towards achieving this model. And yet, the actual definition and characteristics of GBS vary greatly – and few have in truth achieved what might be regarded as “textbook GBS". What most do agree on, however, is that Global Business Services is a more evolved version of the Shared Services model, and one that provides an enhanced impact on the business.

In order to help you understand the why’s, the why not’s, and the what if’s of GBS, SSON has surveyed 184 GBS organizations to identify their modus operandi, reporting structure, governance framework, talent management strategy, leadership, and, of course, value-add. 

Additionally, this report includes candid interviews with 10 modern-day GBS leaders, such as: Anglo American, VEON, Royal Dutch Shell, Siemens, Celestica, Swarovski, and Vodafone, and has also tapped into the experience and knowledge of one of our long-time associates, Chazey Partners, to show you what can be achieved.