How to Build a Next Generation Shared Services Delivery Model

Bureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organisation run – just not in the traditional way

Nest generation shared services delivery model

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As Shared Services has become table stakes across a large number of global and multinational enterprises, the model is nevertheless under constant pressure to outperform itself.

Ten years ago, the solution was standardisation and optimised-cost support services; today, the world of robotic automation has presented itself as a game changer.

In our digital age internal barriers and walls are being eroded to make way for synergies and business intelligence that drive competitive advantage. One of the trends is for Shared Services to increase its scope of service beyond traditional ‘back office’ work into the ‘front
end’ of the business.

This requires, first, overwhelming trust and belief in the model;
second, strong business acumen; and third, expert or process
expertise and knowledge.

Read more – including Tips on how to scale Shared Services to Front Office activities – in the download. 



Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)