New for 2014: 12 Lessons from Our Best Contributors

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What has the past year taught us about service delivery? With markets still evolving in the East, and technology splintering into industry-specific niches, your sourcing and delivery options are near endless. So how do you make the best choice for your current (and future) operations? Over the past 12 months, we’ve recruited a fantastic group of columnists and contributors, who, between them, have decades of experience in sourcing, metrics, data, customer service, and technology. Here ar...
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