Front Office Operations: The Engine Driving BPO Growth
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SSON interview with Somit Kapoor, General Manager & Head - Front Office Transformation at Wipro BPO
Somit, how did you get to your position as head of Front Office services delivery at Wipro?
My journey at Wipro began with a front office engagement for a US PC Major, and for the next five years I managed a 2,500 FTE delivery team for this customer, as one of their critical Front Office support sites as well as their top vendor. I was trained in global outsourcing and delivery best prac...
