The 16 Best Articles of 2016
The most important themes covered by my favorite articles of 2016...
1. Cockpit Management
For Reliance Industries, shared services is not about labor arbitrage but about scale. Automation is the key
2. Working Out Tech's True Value
The constantly changing data privacy laws around the world provide a constant headache for people like Shakti Jauhar [PepsiCo], who explains where his current pain points are and how he is working his way through them
3. What's the Right Value for Employee Costing?
Too much emphasis on lowering cost-per-hire will likely prove more expensive in the long run
4. The Performance Problem
RPA is not just a trend – it's a means to an end.
5. What’s Driving Hunger for Change?
The biggest win from RPA is the increased speed of change which can be leveraged through robotic process automation. Leeds Building Society
6. Bridging the Legacy Divide
Bank of Ireland shifts from human to robotic “workforce” for faster, better service
7. New Leadership
Millennial issues have become a source of income for a host of self-anointed experts who say they can interpret young worker's whims and aspirations—sometimes for as much as $20,000 an hour! Is generational consulting "a complete racket"?
8. Learning from Your Own Best Practices
Playing your lagging customers off against your leading customers to drive performance
9. Data-Driven Decisions
In reality, you’ve always had the raw data you need to review the global payroll process at your fingertips. Until now, though, you’ve not been able to bring it together in a form that will enable you to properly analyze everything from start to finish.
10. The Shared Services Market in Numbers
Which corporates were the largest Shared Services job creators last year? Find out
11. A Fundamental Shift in Sourcing Models
As the offshore working class "rises up" and labor arbitrage is weakening, robotics steps into the breach as part of the shift to "Cybershore" sourcing. Read on...
12. Your Data Team
Building up your data analytics capability is one of the smartest things you could be doing right now. Here's what to focus on...
13. How to Reinvent Finance
Worry less about "finding Talent" than what you’re doing with the Talent you have...and 9 other tips
14. Understanding HR
HR faces more challenges than other functions when it comes to providing strong leadership for major transformation
15. CFOs Are Changing – So What?
Finance roles will have to adapt in the face of massive socio-economic mega-trends like digitalisation and big data, and none more so than the CFO. Kicking off his new column, SSON's newest Advisory Board member presents the CFO's viewpoint!
16. What's Driving Sourcing?
What drives location choices today? Not cheap labor, explains Professor Oshri. Rather, companies are seeking skillsets that drive "value", and they are increasingly shifting their focus to nearshore. That means locations need to learn how to emphasize what differentiates them.