Will you meet the Consumer Duty Deadline?
Meeting the New FCA Requirements on Customer Vulnerability Before July 2023
SSON will host a webinar alongside Nice to discuss how senior leaders in customer service can meet all four requirements before July this year. It will be an opportunity to explore the governance, tools and strategies available to track, improve and manage products tailored to vulnerable customers.
Copia Capital Management reports that 73% of Financial Management Firms are not ready to meet the July 31 deadline for Consumer Duty.
The FCA’s new consumer duty has placed a tight timeline on implementing rules for financial services firms and other regulated services by July 2023. The onus is on the companies to ensure four key areas of consumer care for the protection of vulnerable customers:
- Fair Value for money
- Suitability of treatment
- Consumer confidence in the market and organization
- Suitable products to meet diverse consumer needs
This June 29, SSON will host a webinar alongside Nice to discuss how senior leaders in customer service can meet all four requirements before July this year. It will be an opportunity to explore the governance, tools and strategies available to track, improve and manage products tailored to vulnerable customers.
Speakers
Richard Bassett
VP Digital & Analytics and Customer Feedback
Nice
Richard Bassett leads the Digital & Analytics business across NICE International. With a background in digital transformation and automation, Richard has worked with some of the largest organisations to help them reduce operational costs, increase sales, improve customer experience, and meet regulatory requirements. Richard is data driven with a value-based approach that is supported by measurable outcomes. Richard is proud to be at NICE where he can leverage a best of breed platform to solve many of the challenges that organisations are facing today.
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