How RPA Deployment Connects the Customer Journey at Allied Irish Banks




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RPA Deployment Connects Customer JourneyLorraine Duffy has the responsibility for process improvement within Allied Irish Banks' customer services division, within banking operation. Currently on a digital strategy journey, she is specifically heading the robotics hub that supports the bank's ambitions to becoming more 'digital'.

In this interview Lorraine outlines her roadmap, milestones, and achievements.

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