How RPA Deployment Connects the Customer Journey at Allied Irish Banks

Add bookmark

RPA Deployment Connects Customer JourneyLorraine Duffy has the responsibility for process improvement within Allied Irish Banks' customer services division, within banking operation. Currently on a digital strategy journey, she is specifically heading the robotics hub that supports the bank's ambitions to becoming more 'digital'.

In this interview Lorraine outlines her roadmap, milestones, and achievements.

Latest Webinars

The Real Journal Automation Gap: Why Posting Is Solved but Creation Is Not

2026-03-26

10:00 AM - 10:45 AM EDT

Most finance teams believe journal automation is largely solved. In reality, what has been automated...

From Excel to Control: How Finance Teams Build a Structured, Audit-Ready Close with AI-Ready Foundations

2026-03-05

10:00 AM - 10:45 AM GMT

Many finance teams in growing organisations still rely on Excel for reconciliations, journals, and c...

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

Recommended