Deepti Singh

Sr. Director, Enterprise Data Strategy & GPO Altria

Main Day Three, Thursday, September 17, 2026

9:20 AM The Scope Expansion Playbook: Evaluating and Unlocking New Opportunities for GBS

Cost reduction alone is no longer the north star for Shared Services and GBS. Leaders are increasingly expected to deliver strategic value through supporting innovation, agility, and enterprise priorities. Expanding the scope of GBS to include non-traditional functions like sales enablement, engineering, compliance, or real estate is one way organizations are stepping up, but how do you decide what to add, and when? Through real-world case studies, panelists will share how they evaluated opportunities, prioritized functions for inclusion, and managed the change across people, processes, and technology.

Check out the incredible speaker line-up to see who will be joining Deepti.

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