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The Intelligent Automation Adoption Landscape for ANZ Shared Services

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this.

This analytics report examines the current IA adoption landscape in ANZ and uncover the challenges faced and the benefits of overcoming them. It will look into:

  • IA change management initiatives
  • Process mining and also feature the latest automation
  • Change management initiatives crucial for successful IA program    
  • Finance and HR KPIs for ANZ Shared Services to benchmark themselves against

View the full 15 page report now!


*By downloading this report you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy.

The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

For the last few months, we've all experienced how COVID-19 has affected the way we do business. While companies are gearing up for a growing remote workforce, only 1 in 3 Americans can actually work from home, according to new Forrester research.

In this report, "The COVID-19 Crisis Will Accelerate Enterprise Automation Plans," Forrester Research addresses how COVID-19 is affecting the state of business and how to maintain resilience beyond the pandemic.

Access the free report (worth $395) to learn:

  • How automation helps companies mitigate large-scale risk and cost in the aftermath of COVID-19
  • Why firms recovering from recent recessions have increased their investments in automation
  • How the future workforce will blend both digital and human workers 

Get the report now!*

Forrester AU Visual Spotlight_Employee Experience

71% of Australian decision makers believe employee experience will be one of the most important factors impacting their ability to deliver on key business objectives within the next two years...

The link between payroll outsourcing and business outcomes

Payroll is a fundamental part of any business, but it is often an undervalued and underappreciated function. With the world of work continuously changing, payroll can sometimes be left behind – But as the COVID-19 pandemic ushered in a swift transformation across industries and economies, payroll’s role has become more prominent in helping your people adapt to the new reality and reduce risks at the same time. As we navigate through this disruption, getting pay right can spell the difference between a company that is thriving to one that is merely surviving.

In this session, panellist will dive into:

  • The impact of payroll to your overall business health What getting pay right means for employee engagement and wellness
  • The risks of non-compliance to legislation
  • How to help payroll teams manage the process even in the midst of a crisis
  • The benefits of outsourcing payroll for business continuity
SSOW 2020 ROI TOOLKIT

SSOW 2020 ROI TOOLKIT

Thinking about attending SSOW 2020? We are here to help you convince your colleague or manager to attend.

Take a look at the ROI Toolkit which includes:

  • Benefits of Attending
  • Past Attendee Snapshot
  • SSOW Impact Awards Kit
  • Dear Boss Letter
SSOW Higher Education Playbook

SSOW Higher Education Playbook

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.

To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model fits within the unique mission, and various attributes of the higher education environment.

Featuring insights and perspectives from Yale University as well as three Australian universities, the University of Southern Queensland, Monash University and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.

Fill out the below to read the 34 page playbook to learn more! 

The 10 Characteristics of Top Performing HR Service Organisations

The 10 Characteristics of Top Performing HR Service Organisations

How do you become a Top Performing HR Service?

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources.

In its new role, HR services is no longer just about effective recruiting and career management, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

One out of five HR services have pulled ahead, providing valuable problem-solving and analytic capabilities. These "Top Performing" HR services stand out on the basis of significantly higher performance metrics, and operate at lower staffing ratios, cost and response time.

Top Performers have 10 characteristics in common that determine their success, as listed in this report. The report also includes case studies from Turner Broadcasting System, on how to leverage competency assessments as a basis for developing new field HR roles; The World Bank, on how to employ technology to improve HR service delivery; and HCA Healthcare, on how tiered services are driving operational excellence.

For executives in search of a more effective HR model, this report presents a valuable guide on how and where to focus their efforts.

State of the Global Shared Services Industry Report 2020

State of the Global Shared Services Industry Report 2020

We're delighted to share SSON's annual state-of-the-industry report 2020.

Each year the report takes a deep dive into our survey data to bring you highlights, lowlights and key ideas regarding where you might focus your efforts. Critically, we are now the same distance from 2050 as we are from 1990, when Shared Services was born – an excellent basis for defining the new ‘Shared Services of the future’.

Our survey this year was longer than usual, because we wanted to find out about all kinds of things: Where do you stand on cloud? How much is RPA integration costing you beyond cost of license? How do you see your career progressing? What's your data strategy? (Do you even have one?). Download the full Global Shared Services Industry report to see where you stand.

The Australian Shared Services 2020 Visual Analytic Workbook

The Australian Shared Services 2020 Visual Analytic Workbook

This Visual Analytics Workbook (VAW) will cover significant trends in Australia and New Zealand's Shared Services & Outsourcing Industry. It will:

  • Begin with a landscape of Shared Services 
  • Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
  • Feature insights from Shared Services professionals about how your business can maintain its competitive edge
  • Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
  • Explore how to overcome Intelligent Automation barriers
  • Share benchmarks on Finance, HR and Automation 

Take a look at the VAW and navigate your way through the report. 

Shared Services & Back Office Transformation in the age of COVID-19 - Sample Report

Shared Services & Back Office Transformation in the age of COVID-19 - Sample Report

We have developed the Shared Services & Back-Office Delivery in the Age of Coronavirus industry report as a practical guide for business leaders looking for ways to adapt and respond to the outbreak of COVID-19 and safeguard their delivery models.

Download the sample report. 

European Market Report 2020: State of Shared Services

European Market Report 2020: State of Shared Services

This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers.

Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in the underlying model - view the report to find out what these are.

The report focuses on:

  • The top services provided by Shared Services Centres
  • How enterprises benefit from Shared Services Centres
  • Their plans to expand services and what they are leveraging
  • The impact of IA and BPO on growth and performance
  • The year of IA and Data: opportunities for solution providers
  • Challenges deploying and scaling the services of the future
Presentation Packet for BFSI | Shared Services & Outsourcing Week 2020

Presentation Packet for BFSI | Shared Services & Outsourcing Week 2020

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event.

Download the presentation packet to explore insights from:

  • MeBank
  • Metcash
  • Standard Bank
Presentation Packet | Shared Services & Outsourcing Week 2020

Presentation Packet | Shared Services & Outsourcing Week 2020

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event. 

Explore insights from:

  • ACT Government 
  • Telstra 
  • TAL Australia 
  • Melbourne Water 

You'll get to explore 50+ pages covering the implementation and evolution of Shared Services / Business Services (breakdown of presentation outline below). Fill out the form below to access this exclusive presentation packet!

Modern Shared Services: Innovating and enhancing shared services delivery

Modern Shared Services: Innovating and enhancing shared services delivery

          “It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - Deloitte

          Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities. 

          If you’re part of the 80%, then like them, you’re probably not all the way to achieving the full range of potential benefits. Our latest report looks into doing just that.

          Download the report to discover how to unlock greater value from your SSC and learn about:

          • Digitization Comes to Shared Services 
          • Spotlight on SSCs: Fast Facts 
          • 4 Signs That You’re Ready For a Shared Services Upgrade 
          • 5 Technologies to Improve SSC Performance 
          • 7 Strategies to Enhance SSC Performance Maturity
          • SunTrust’s Journey to Improved SSC Efficiency
          Who is SSON?

          Who is SSON?

          With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.