In lead up to SSOW 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 90+ pages of insight from Telstra, QLD Shared Services, University of Western Sydney, eHealth Queensland, and Mirvac.
The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management
This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include:
- Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve.
- Outsourcing is still significant for SSCs that are just starting up, but less so for mature centres.
- Majority of SSCs are still starting out in their IA journey and have a positive experience thus far.
- Less mature SSCs are focusing more on leadership skills, while mature SSCs are looking into attracting and retaining innovative talent.
Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency
Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.
Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.
Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses. Instead, Shared Services Organisations are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of ANZ SSCs now leverage COEs) and expanding into new services and geographies.
Download the full ANZ State of the Shared Services Industry Report to explore the 10 biggest trends transforming shared services.
Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function
Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.
Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.
Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see who attended, testimonials, attendee top projects in 2018, onsite polls, industry partners and plans for 2019!
With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.