The Largest and Longest Running SS&O Event in Australasia!

15 - 18 June, 2020 | Melbourne, Victoria

Exclusive Content

SSOW Past Presentation Packet

SSOW Past Presentation Packet

In lead up to SSOW 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 90+ pages of insight from Telstra, QLD Shared Services, University of Western Sydney, eHealth Queensland, and Mirvac.

The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include:

  • Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve.
  • Outsourcing is still significant for SSCs that are just starting up, but less so for mature centres.
  • Majority of SSCs are still starting out in their IA journey and have a positive experience thus far.
  • Less mature SSCs are focusing more on leadership skills, while mature SSCs are looking into attracting and retaining innovative talent.
Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.

 Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses. Instead, Shared Services Organisations are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of ANZ SSCs now leverage COEs) and expanding into new services and geographies.

Download the full ANZ State of the Shared Services Industry Report to explore the 10 biggest trends transforming shared services.  


Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.  

Modern Shared Services: Innovating and enhancing shared services delivery

Modern Shared Services: Innovating and enhancing shared services delivery

          “It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - Deloitte

          Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities. 

          If you’re part of the 80%, then like them, you’re probably not all the way to achieving the full range of potential benefits. Our latest report looks into doing just that.

          Download the report to discover how to unlock greater value from your SSC and learn about:

          • Digitization Comes to Shared Services 
          • Spotlight on SSCs: Fast Facts 
          • 4 Signs That You’re Ready For a Shared Services Upgrade 
          • 5 Technologies to Improve SSC Performance 
          • 7 Strategies to Enhance SSC Performance Maturity
          • SunTrust’s Journey to Improved SSC Efficiency
          Shared Services & Outsourcing Week 2018 Post Show Report

          Shared Services & Outsourcing Week 2018 Post Show Report

          Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see who attended, testimonials, attendee top projects in 2018, onsite polls, industry partners and plans for 2019!

          Who is SSON?

          Who is SSON?

          With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.