SSON Podcast: John Dickens, Service Delivery (Finance Operations), Centrica

Seth Adler

John Dickens

"We’ve got the business partnering model, we’ve got the onshore middle layer and the offshore service delivery model coming together." 

John Dickens joins us and shares his history – joining the Barclay’s management program out of school, which led to five years at the Soho Square training branch where he was involved with Channel 4 in the UK during its first year of license.

Joining banking was more of a round-about for John. He noticed that the banking model was changing so he moved to the music industry to differentiate himself, which allowed him to use banking management techniques at a company that really needed it.

John focused on how the organization could be effective and efficient and drive cost out while adding value. He then joined a fast growth company where he re-engineered everything, soup to nuts, and founed an initial shared services operation.

And from there he’s had twenty years in this space.

Listen now: