From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers
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Today's finance leaders are under pressure to improve cash flow, reduce manual work, and adapt to evolving customer expectations – all while dealing with fragmented, legacy systems and siloed processes.
In this webinar, discover how Accounts Payable (AP), Accounts Receivable (AR), and Customer Communications Management (CCM) can work together to tackle these challenges and streamline financial operations, drive efficiency, and strengthen customer relationships.
In this session, you'll learn how:
- Implementing AP automation can reduce invoice processing costs by up to 86% and achieve 99% accurate data capture
- AI-driven visibility into AR and CXM helps finance functions predict future cash flow and optimize customer interactions
- Transforming customer communications reduces costs, strengthens compliance, and delivers consistent omnichannel experiences
- Cross-functional workflows remove operational bottlenecks and
- trust through better communication
Attendees will walk away with an understanding of how integrating AP, AR, and CXM can transform financial operations and increase customer satisfaction.
Speaker
Sarah-Jayne Martin
Senior Director, Financial Automation Solutions
Quadient
As the Senior Director, Global Finance Automation Solutions, Sarah-Jayne draws on her 20+ years of experience in the accounts receivable space to leverage technology and process improvement strategies to solve her clients' credit, collections, and payment challenges. A former finance professional herself, SJ has managed global teams and owned many AP-related initiatives, including implementing credit and collections software and partnering with fintech solution providers to improve the customer payment experience. Sarah-Jayne is considered an industry expert and is a frequent featured speaker on panel discussions and webinars, as well as in-person events. She's a Certified International Credit Professional, Scrum Alliance Product Owner, and proud graduate of DePaul University in Chicago. She still resides there but dreams of living somewhere warmer.
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