60 Seconds on GBS – with Hans Frölich of Nordic's SCA

Hans FrölichVice President Digital, IT & Global Business Services (GBS)SCA–Hygiene and Forest Products CompanyQ: What does Global Business Services mean to SCA and how does it provide more value for multinationals like SCA?HF: As far as Global Business Services is concerned, the key words are QUALITY and EFFICIENCY. For example, regarding ‘Quality’ we are putting in place things like Master Data, Internal Control, etc. For ‘Efficiency’ it is about Standardizing Processes, Tools, End-to-end, etc., to drive this efficiency. But in truth, it is also about having an organization where you can have strategic discussions around what “back office” services mean and how they are being redefined; and how they can increasingly support Marketing, Sales, etc., to support key deliveries.Q: What is the main hurdle to overcome in adopting GBS?HF: Key issues are stakeholder management, and to have a clear business case for new GBS services, to show efficiencies and quality gains. Most important is to have senior management support the transformation or new service adoption.Q: What is the main benefit of Global Business Services?HF: The main benefit depends on how you define GBS services. Is it, for example, just Finance services? Or does it include multiple functions, from Finance to HR, IT, Procurement, Facility management, etc. … It’s especially important to understand its role within the “business”. If you have a clear Supply / Demand model, and GBS is doing the majority of Supply, you would need to have very clear ways to access the services – with Service portals, full end-to-end services, clear will KPIs etc.Q: What are some issues in terms of an ideal governance structure? The key challenge is that you have many dimensions in a corporation. For example, you normally have several global business units, so that is one dimension. Then you have the regional / geographical dimension. The functional dimension like Finance, HR … and then, of course, you have the senior management dimension. All of these need to be taken into consideration. [inlinead]

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

To continue reading this story get free access

Upcoming Events

Through Trust and Governance: How AI Agents are Redefining Accounts Payable

Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

How AI-Native Accounts Payable Is Changing the Finance Function

Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle

WorkX

Follow Us

Latest Webinars

Beyond Invoice Capture: A Practical Path to Autonomous AP

Your Journals Know Where the Close Is Broken

When AI Runs Accounts Receivable: What's Left for Shared Services?

Recommended

Why BPO Relationships Plateau After Go-Live – And How to Prevent It

Reflections on Shared Services and Outsourcing Week Europe 2026

Leadership Lessons in Technological Change

Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core

Next Generation GBS: The Missing Who

Built to "Transform." Designed Not to Be Questioned

How to Build a Change Engine Beyond Communications

The Last 30 Years of Shared Services: Lessons & What’s Next

The Evolving Role of BPO in the Agentic Era

From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact

Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation

GBS Uncovered: What Practitioners are Actually Talking About

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

To continue reading this story get free access

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY