60 Seconds on GBS – with Hans Frölich of Nordic's SCA

Hans FrölichVice President Digital, IT & Global Business Services (GBS)SCA–Hygiene and Forest Products CompanyQ: What does Global Business Services mean to SCA and how does it provide more value for multinationals like SCA?HF: As far as Global Business Services is concerned, the key words are QUALITY and EFFICIENCY. For example, regarding ‘Quality’ we are putting in place things like Master Data, Internal Control, etc. For ‘Efficiency’ it is about Standardizing Processes, Tools, End-to-end, etc., to drive this efficiency. But in truth, it is also about having an organization where you can have strategic discussions around what “back office” services mean and how they are being redefined; and how they can increasingly support Marketing, Sales, etc., to support key deliveries.Q: What is the main hurdle to overcome in adopting GBS?HF: Key issues are stakeholder management, and to have a clear business case for new GBS services, to show efficiencies and quality gains. Most important is to have senior management support the transformation or new service adoption.Q: What is the main benefit of Global Business Services?HF: The main benefit depends on how you define GBS services. Is it, for example, just Finance services? Or does it include multiple functions, from Finance to HR, IT, Procurement, Facility management, etc. … It’s especially important to understand its role within the “business”. If you have a clear Supply / Demand model, and GBS is doing the majority of Supply, you would need to have very clear ways to access the services – with Service portals, full end-to-end services, clear will KPIs etc.Q: What are some issues in terms of an ideal governance structure? The key challenge is that you have many dimensions in a corporation. For example, you normally have several global business units, so that is one dimension. Then you have the regional / geographical dimension. The functional dimension like Finance, HR … and then, of course, you have the senior management dimension. All of these need to be taken into consideration. [inlinead]

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

To continue reading this story get free access

Global Business Services (GBS) Events

Benchmarking Your Shared Services Center: Where Do You Really Stand on Overpayments?

What We’ve Learned from 50+ Agentic AI Implementations

Future of Finance & CFO Select Executive Leadership Summit

Shared Services & Outsourcing Week

Shared Services & GBS Select

Shared Services & GBS Select

Follow Us

Latest Webinars

From 5% to 74% Touchless: How Motion LP Transformed AP Through Automation and Process Improvement

Beyond O2C Automation: Using AI to Predict, Prioritise, and Accelerate Cash Performance

Beyond the Plateau: Automating the Last 20% of AP Without Losing Control

Recommended

Securing the Boardroom Seat for GBS: Mastering the Language of Influence

Why GBS Transformation Needs a Special Kind of Leader

The Future of Business Services

Why Service Portfolio and Catalog Are the Gateway to GBS.ai

Fearless Leadership in Uncertain Times

When to Switch BPO Providers and When to Fix the One You Have

Why BPO Relationships Plateau After Go-Live – And How to Prevent It

Reflections on Shared Services and Outsourcing Week Europe 2026

Leadership Lessons in Technological Change

Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core

Next Generation GBS: The Missing Who

Built to "Transform." Designed Not to Be Questioned

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

To continue reading this story get free access

Global Business Services (GBS) Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY