60 Seconds on GBS – with Hans Frölich of Nordic's SCA

Hans FrölichVice President Digital, IT & Global Business Services (GBS)SCA–Hygiene and Forest Products CompanyQ: What does Global Business Services mean to SCA and how does it provide more value for multinationals like SCA?HF: As far as Global Business Services is concerned, the key words are QUALITY and EFFICIENCY. For example, regarding ‘Quality’ we are putting in place things like Master Data, Internal Control, etc. For ‘Efficiency’ it is about Standardizing Processes, Tools, End-to-end, etc., to drive this efficiency. But in truth, it is also about having an organization where you can have strategic discussions around what “back office” services mean and how they are being redefined; and how they can increasingly support Marketing, Sales, etc., to support key deliveries.Q: What is the main hurdle to overcome in adopting GBS?HF: Key issues are stakeholder management, and to have a clear business case for new GBS services, to show efficiencies and quality gains. Most important is to have senior management support the transformation or new service adoption.Q: What is the main benefit of Global Business Services?HF: The main benefit depends on how you define GBS services. Is it, for example, just Finance services? Or does it include multiple functions, from Finance to HR, IT, Procurement, Facility management, etc. … It’s especially important to understand its role within the “business”. If you have a clear Supply / Demand model, and GBS is doing the majority of Supply, you would need to have very clear ways to access the services – with Service portals, full end-to-end services, clear will KPIs etc.Q: What are some issues in terms of an ideal governance structure? The key challenge is that you have many dimensions in a corporation. For example, you normally have several global business units, so that is one dimension. Then you have the regional / geographical dimension. The functional dimension like Finance, HR … and then, of course, you have the senior management dimension. All of these need to be taken into consideration. [inlinead]

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

Upcoming Events

Unlock Hidden Cash: Turn Spend Data into Working Capital Wins

From Excel to Control: How Finance Teams Build a Structured, Audit-Ready Close with AI-Ready Foundations

AP Automation Virtual Summit

Future of Finance & CFO Exchange

Shared Services & GBS Select Executive Leadership Summit

Shared Services & Outsourcing Week

Follow Us

Latest Webinars

The R2R Efficiency Mirage: Is Your Close Actually Automated?

Today’s AI for Tomorrow’s Finance: The Future of Accounts Payable

How to Scale Agentic AI Without Failing: From Pilot to Production

Recommended

The Hidden Costs of Cultural Assumptions in Global Delivery

The Back Office Revolution: Why Transformation Now Requires an Outsourced Operat...

Tage Smith on Leading Transformation & Fostering Inclusivity

Pump up the Volume : 5 Actions to Create a More Agile GBS

Ashlie Crosby on Leading with Purpose in a Transforming World

Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures

Special New Year's Edition | Reflecting on 2025

What’s Next for GBS in 2026? Here’s What You Need to Know

Deborah Kops on GBS Careers, Hard Truths, and Leadership

SSON’s Best Articles of 2025: A Year in Thought Leadership

The AI-Driven C-Suite

Empowering Women in GBS: 5 Strategies for Leadership & Career Growth

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

60 Seconds on GBS – with Hans Frölich of Nordic's SCA

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY