The State of Global Business Services in 2023 and Beyond

GBS is in growth mode and promises wins in key strategic areas

Add bookmark
GBS

Our recent survey on the state of Global Business Services has proved informative at a time in which so many pressure points are converging on enterprise.

At the same time, so many opportunities present themselves as the service delivery model finds itself increasingly in demand to take on more work.

Global Business Services has been the Holy Grail for shared services and business services operations. The model sets itself apart by its ability to leverage the entire service delivery ecosystem, with the necessary ownership and control to effect change. 

This report shares survey highlights on the strengths and opportunities of Global Business Services to guide you on your journey.

Sponsored By:

Latest Webinars

From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

2026-06-30

10:00 AM - 10:45 AM EDT

Today's finance leaders are under pressure to improve cash flow, reduce manual work, and adapt to ev...

The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI

2026-06-18

10:00 AM - 10:45 AM EDT

As AI adoption accelerates across Global Business Services, many organizations are repeating the sam...

Smarter AP, Reduced Risk: How Medius uses AI to detect fraud and strengthen supplier engagement

2026-06-16

11:00 AM - 11:30 AM EDT

Suppliers want to know when they'll get paid. You want to know when they'll stop asking. By leveragi...

Recommended