Cost Defense & Strategic Offense: How Leading GBS Organizations Are Adapting in 2025
Join this interactive roundtable discussion to gain GBS strategies that will help you defend costs without compromising agility
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As the pressure to reduce costs intensifies, GBS and shared services leaders are being asked to do more than just tighten budgets—they're expected to protect business continuity, drive agility, and enable transformation. In 2025, the smartest organizations aren’t just playing defense—they’re rebalancing delivery models, revisiting outsourcing strategies, and making targeted investments that position them for what’s next.
Join this executive roundtable discussion to hear how your peers are navigating the dual mandate of cost optimization and strategic reinvention. You'll gain insights into where leaders are cutting, where they’re doubling down, and how they’re adapting GBS operating models to deliver value now—without compromising future readiness.
Attendees to this interactive discussion will take-away:
● Strategies to Defend Costs Without Compromising Agility: Learn how peers are streamlining operations and optimizing outsourcing partnerships to reduce spend while maintaining flexibility and service quality.
● Insights Into Where GBS Leaders Are Investing for the Future: Discover which capabilities, technologies, and delivery models high-performing organizations are prioritizing—even amid tighter budgets.
● Practical Ideas for Adapting Your GBS Operating Model in 2025: Walk away with peer-tested ideas on how to evolve your global services structure to stay resilient, scalable, and aligned with shifting enterprise goals.
Register your interest for the session below and please note spaces are limited so you will receive a confirmation once your space is confirmed.
Roundtable Moderators:
Carla Sarti
Executive Director, BPO & Client Solutions
K&B Global
Carla Sarti is Executive Director, BPO & Client Solutions at K&B Global. She has 20 years of experience within the GBS and BPO space. She was previously the Vice President of GBS for Lear Corporation and worked at ACS (now Conduent) as a Strategic Account Executive. She also has transformational experience within different functional areas including sales, purchasing, accounting, finance, auditing and IT.
Robert Berkowitz
Principal Business Management Consultant
K&B Global
Robert has worked for more than 20 years, driving enterprise transformation with streamlined processes and improvements to mission-critical infrastructure at diverse companies. He’s worked on mergers and acquisitions with executive leadership teams , technology strategy and transformation projects, and global partnerships that increase profitability.. He’s an expert at international negotiations and understands how to sustain mutually beneficial relationships with key global partners.
Sally Fletcher
Head of Editorial
SSON Digital
Sally Fletcher is the head of editorial at SSON Digital. Her role is to research, execute and host exciting online conferences, reports and webinars for the SSON community around the world. Previously she spent 8 years producing large-scale summits and smaller conferences on topics such as AI, robotics, capital markets, HR, customer experience and leadership in Asia, Europe and North America. She also hosts SSON's podcast, SSO Next.
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