Designing the GBS Operating System (OS): A Blueprint for the Digital Workforce


This webinar will take place on:
11 November, 2025
10:00 AM - 11:00 AM EST


‘Adopt AI’ is now a board-level refrain. But translating that mandate into a scalable strategy demands a blueprint that does not yet exist in the market. What does a digital workforce really look like? How do you begin? And why call it an Operating System?

This webinar will answer those questions head-on. We explore the past decade of fragmented GBS automation and its hidden costs, then reveal how Agentic AI provides the connective tissue for a true GBS Operating System: a self-learning layer that orchestrates processes across finance, HR, procurement, and customer operations.

Most importantly, we offer a roadmap:

  • Defining the vision of a future-proofed digital workforce and the roles that will emerge as manual work with GBS is digitized up to 90% by agents.
  • Building a phased rollout, from pilot to enterprise-wide scale, while maintaining control and governance.
  • Redesigning jobs so human talent focuses on insight, innovation, and value creation.


Speakers

Uli Erxleben Uli Erxleben
Founder & CEO
Hypatos

Dr. Uli Erxleben serves as the Founder and CEO of Hypatos, a company based in Berlin and New York that specializes in developing machine learning software for document processing automation. Uli holds a Bachelor’s and Master’s degree in Accounting and Finance from the University of St. Gallen, as well as a Ph.D. in Finance from TU Darmstadt. Following his academic achievements, he gained professional experience at McKinsey & Company in Berlin and Palo Alto. Subsequently, Uli served as the Managing Director of Rocket Internet SE in the US and played a key role in overseeing early-stage investments at ProSiebenSat1 SE. Since 2014, he has been an entrepreneur focused on process automation within the finance sector.

Martin Wolleswinkel Martin Wolleswinkel
Partner
EY Germany

Sponsor

Hypatos