Are You A Difficult Customer? 5 Ways To Build A Win-Win Relationship With Your Suppliers & Create Dramatic Results

How often do you think about your obligations as a customer?

Not often I’ll bet. But having a robust relationship with your suppliers (or partners as many prefer) can be the difference between a slow and inflexible supply-chain and one that’s there for you when you need it. In fact these suppliers are critical to your business! The importance of being able to work with your suppliers in a crisis, adapt and negotiate, has been proven extensivly over the last year and if, as a customer, things ran less smoothly than you would like, now’s the time to change it.

In a recent supplier survey we found that more than one-third of suppliers say their customers are difficult to work with — a clear indication that there is some work ahead for buyers in building mutual benefit in the commercial relationship.

In this webinar, our expert speakers will be exploring practical tips to improve relationships with your supplier in order to negotiate discounts, drive efficiency, collaborate on projects and even improve employee experience. We’ll be focusing on:

• Implementing simple techniques focused on sellers’ value at outset

• Discovering and serving up real value-adds for sellers

• Finding that perfect balance between upstream customer efficiencies and seller challenges in change management

• Maximize ROI within seller onboarding

• Eliminating portal fatigue with your suppliers

Speakers

Mac McLaughlin
Director of Supplier Success
Tradeshift

Mac McLaughlin leverages a deep background in the software and services space to help guide global clients in capturing hidden value as it relates to the Invoice to Pay process between their buyers and their supply chain. Mac’s focus is to understand the current challenges faced by global corporations and provide practical, time-tested strategies that not only help increase productivity and drive significant cost savings, but also facilitates an organization's digital transformation within their AP processes. Mac has over 30 years of systems expertise (people, process, and technologies) that collectively bring a unique perspective in understanding a company’s value chain, and where technology investments can be best leveraged to enhance overall profitability. 

Canda Rozier
Former Senior VP Global Procurement & Real Estate, NTT Security
Independent Consultant and Supplier Management Expert

With over 30 years industry experience, Canda was previously Chief Procurement Officer/Senior Vice President Global Real Estate at First Data Corporation, where she led the centralization and globalization of strategic sourcing/procurement and the operational transformation of real estate/facilities management worldwide, and had a senior role in the $29B private buyout of FDC. She has IPO, acquisition, spinoff, strategic procurement and business transformation experience in the US, Europe and Asia; and providing independent consulting advisory services to Fortune 500 and mid-market companies. Previous roles have included senior positions at Unisys/Burroughs and American Express. Canda is on the Advisory Board for the Sourcing Industry Group (SIG) and ZagadaExchange.com, and is based in Colorado with a BA from Davidson College. She is a frequent contributor to sourcing industry publications, and speaks at industry conferences and events.

Sally Fletcher
Head of SSON Digital
SSON

Sally Fletcher is the head of online events for IQPC. Her role is to research, execute and host exciting online conferences and webinars for the SSON community around the world. Previously she spent 8 years producing large-scale summits and smaller conferences on topics such as AI, robotics, capital markets, HR, customer experience and leadership in Asia, Europe and North America.

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