The Reality and Opportunity of Simultaneous Delivery in Global Business Services
How do you simultaneously manage cost-reduction, service level improvement and business building?” That’s what makes our lives as GBS professionals so interesting – that little word: “simultaneous.”
Why “simultaneous” is becoming increasingly important in Global Business Services
There are many reasons why simultaneously managing cost-reduction, service level improvement and business building is a challenge in the shared services industry.
- Our work is people intensive i.e., deskill / eliminate the role and you risk an impact on output quality
- By increasing the importance of customer/business satisfaction -- including proximity and language skills -- we limit our ability to centralize
- We need to invest to kick start transformations i.e., there’s only so many of these simultaneous activities that you can afford
This question is more relevant now than ever. So, how do we continue to reduce costs, expand the footprint, and manage the new enhanced customer expectations – all at the same time?
During this webinar, Ajit Kunji, Sr. Director, EBS, Walmart, shares his experience and next best action steps. Specifically, he will address the following:
- How to approach this multi-dimensional issue
- Global Business Services (GBS) value drivers
- An example of GBS Shared Services levers
- When to bring other key levers into play and how to use them
- How to create GBS projects and programs from GBS value levers
Speakers
Ajit Kunji
Senior Director, New Growth & Strategic Partnerships for Enterprise Business Services
Walmart
Ajit Kunji serves as Walmart’s Senior Director of New Growth & Strategic Partnerships for Enterprise Business Services, where he focuses on driving strategic partnerships and new business development. Backed by more than 20 years of in-depth and hands-on experience across the shared services value chain, Ajit previously has worked with and for several other leading global companies, including GE, Infosys, P&G, Capgemini, and TCS. He has held multiple roles across US, Mexico, and India – driving execution, strategy, and transformation in the BPO and shared services space. Ajit strongly believes in enhancing stakeholder experience, improving consumer journeys, and removing throughput barriers to drive significant long term business value. Ajit also also is a distinguished member of the Inixia Business Leader Community, a network of leaders working together to write the next chapter of GBS.
Tony Saldanha
Co-Founder
Inixia
Globally recognized expert and thought leader in Global Business Services (GBS) and digital technology, with a 27-year career running Procter & Gamble's multi-billion dollar GBS and IT operations globally.
