2025 Deloitte’s Global Business Services Survey
Discover how organizations today are positioning themselves at the forefront of business transformation.
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The 2025 Global Business Services’ Survey report is a biennial survey that helped Deloitte's clients understand the evolving nature of shared services, outsourcing, and global business services (GBS) organizations across industries and through the years, as the GBS organizations mature. It also showcases how clients are prioritizing on developing Next-Gen / GenAI capabilities to address business challenges and better meet stakeholders’ needs.
The latest survey results reveal the growing importance of investing in digital capabilities, upskilling talent to develop new capabilities, and the relentless focus on enhancing customer experience. These insights will help shape the future of business, allowing leaders to use this feedback to make better-informed strategic decisions.
Deep dive into the reports five key findings:
- GBS is prioritizing next-gen capabilities and customer experiences
- Unified leadership delivers differentiated savings
- GenAI needs investment in data and security to scale value creation
- Mexico and Portugal are gaining popularity as preferred GBS locations
- Demand for skilled talent contiunes to remain high
Download the survey report now and position your organization at the forefront of business transformation.
