The journey, lessons, and standards of Global Business Services – how to drive to the top

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The "new normal" for Global Business Services is about doing more with less, while driving the top line and strengthening the brand. Learn how to optimize your service delivery to decrease costs AND support growth.

As GBS is expanding, three core questions determine success:

  1. what are the common elements of leading SSOs?
  2. what operational metrics and standards underpin excellence?
  3. what can you learn from others?

To find the answers, KPMG interviewed GBS leaders from 12 companies within the Global 500 and Fortune 1000 earlier this year. Five characteristics emerged as critical to driving business efficiency and value through GBS.

Download the whitepaper to find out what these are.