SSON Glossary: Human-in-the-loop (HITL)
Human-in-the-loop (HITL) is the process of combining machine and human intelligence to ensure a workflow includes human interaction at points of strategic intervention and exception handling.
Intelligent Automation Global Market Outlook Report: End-to-End Transformation for Business Processes
October 28 by Evan Beebe
The goal of this report is to look at the challenges SSOs are facing when implementing E2E transformation in processes and how specific technologies can meet automation expectations in a timely and ef...
The State of Intelligent Automation Global Market Report H1 2022
June 23 by Barbara Hodge
While automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality. Today,...
