SSON Glossary: Operational Excellence (OPEX)

A management philosophy focused on continuously improving processes, performance and customer value.

Upcoming Events

Shared Services & GBS Select Executive Leadership Summit

September 13 - 15, 2026
San Diego, CA

Shared Services & Outsourcing Week

September 14 - 17, 2026
San Diego, CA

How Signify Automates Journal Entries with Self-Service Configuration

15 September, 2026
Online

Future of Finance and CFO Summit

15 - 16 September 2026
Sydney, Australia

Higher Education Shared Services & Outsourcing Week

September 16 - 17, 2026
San Diego, CA

Lean, Smart, Secure: How Yooz Sets the New Standard for P2P Financial Operations

17 September, 2026
Online

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From Shared Services to Intelligent Finance: How Agentic AI Will Transform the CFO Office

2026-11-12
10:00 AM - 10:45 AM GMT

Finance Shared Services have already transformed how organisations deliver accounting at scale. But...

Why Q2C AI Initiatives Fail and How Process Intelligence Fixes Them in a Day

2026-11-10
11:00 AM - 11:45 AM CET

MIT discovered that 95% of enterprise AI projects fail, not because the models are weak, but because...

From Invoice to Pay: Orchestrating the Next Generation of Finance Automation

2026-10-28
10:00 AM - 10:45 AM PDT

Finance leaders are under pressure to modernize accounts payable and Source-to-Pay processes while i...

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