SSON Glossary: Service Delivery Model
The structure through which an organization provides services to its customers or internal business units, including the roles of shared services, outsourcing, technology and local teams
Upcoming Events
Shared Services & GBS Select Executive Leadership Summit
September 13 - 15, 2026
San Diego, CA
Shared Services & Outsourcing Week
September 14 - 17, 2026
San Diego, CA
How Signify Automates Journal Entries with Self-Service Configuration
15 September, 2026
Online
Future of Finance and CFO Summit
15 - 16 September 2026
Sydney, Australia
Higher Education Shared Services & Outsourcing Week
September 16 - 17, 2026
San Diego, CA
Lean, Smart, Secure: How Yooz Sets the New Standard for P2P Financial Operations
17 September, 2026
Online
Latest Webinars
From Shared Services to Intelligent Finance: How Agentic AI Will Transform the CFO Office
2026-11-12
10:00 AM - 10:45 AM GMT
Why Q2C AI Initiatives Fail and How Process Intelligence Fixes Them in a Day
2026-11-10
11:00 AM - 11:45 AM CET
From Invoice to Pay: Orchestrating the Next Generation of Finance Automation
2026-10-28
10:00 AM - 10:45 AM PDT
SSON, a division of IQPC