Technology and shared services are great combinations, like ham and cheese, or Romeo and Juliette; the sum of the two parts can deliver something beautiful. And this is especially true when the shared service centre (SSC) is global.But first, let’s look at the role of technology in shared services. The technology infrastructure deployed inside an SSC is for two primary reasons: -Increase productivity by removing the need for people to do tasks, double checks, or even just get the work to the rig...
