Transforming HR Across Four Continents Posts


As the determinants of cost and value shift – how do we adjust our measure of Business Services?Every Shared Services Centre (SSC), whether in-house or part of a providers outsourcing solut...
The WEF Global Risk Report lists the top five global risks. This year cyber attack was listed as number three, just below extreme weather events and natural disasters
RPA, AI and Robotics – is Shared Services the path to success?The topic of the year is RPA, AI, and Robotics.  Every day there are articles regarding robots taking jobs, causing new challenges for leaders and re-defining how work gets don...
5 tips on choosing to invest in process automation – or knowledge
With multiple hurricanes, typhoons, fires and other natural disasters, it is an excellent time to discuss disaster recovery (DR).  Events like what has happened over the last few weeks make shared service managers and organisations that do ou...
What makes the NFPs sector different from other industries that have embraced SSC and outsourcing?
Recruiting and Shared Services
Published: 2017-09-07
Why now is an excellent opportunity to review what recruitment activities to put into a central shared operation or outsource
While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery
As the workforce is increasingly characterised by 'independent' workers, you will need to adjust to their needs within HR services
Proper use of RPA means identifying the application of the technology first, then making changes to the process to allow the technology to work (versus identifying ways to change the process)
A list of key skills HR Shared Services leaders need
Shared Services Centres (SSC) rarely have learning as one of the core delivery processes.  In the SSON January post, I talked about the reasons why learning and development (L&D) is difficult to centralise and therefore...
Over the last 10 to 15 years, many organisations have outsourced portions of their HR processes to third parties (like IBM), or they have built captive shared services (similar to what ANZ Bank has done) or created a hybrid model using a bit of bo...
Most professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service centre (SSC) is work that is transactional in nature.So, what, exac...
If you are running best practice governance with your captive shared service centre (SSC) or external outsourced provider you should be doing monthly performance reporting on the agreed service levels.  And if your service is around HR and Pa...
In every multi-process Business Process Outsourcing (BPO) or Shared Service Centre (SSC) project I have ever worked on, HR always gets the reputation for “being different”.  And while every function’s process is unique, I do believe that HR h...
One of the advantages of outsourcing versus having a captive shared service centre (SSC) is that someone else can do the financials.  The supplier will send you an invoice for the work done – and if you are a global organisation, they will se...
Technology and shared services are great combinations, like ham and cheese, or Romeo and Juliette; the sum of the two parts can deliver something beautiful. And this is especially true when the shared service centre (SSC) is global.But firs...
"Transition" – Noun. Definition: the process or a period of changing from one state or condition to another.
In what la...
So You Think You Want to be Global?
Published: 2016-03-23
What "Global" Really Means (and Why)