What "Global" Really Means (and Why)
The world of global shared services is vast, varied and littered with different definitions of what is a "global shared services". Is global having one location for the world that does all the work? Or does it mean that globally your processes are the same? What does global shared services really mean? While no definition will please everyone, these are the three characteristics that I believe define global shared services.
1. The Service Mod...
