Jordan Mullins

This report outlines the key requirements of the new FCA regulation, an SME interview on how technology and talent can work together to protect vulnerable customers and a playbook for identifying key...

In honor of International Women's Day we want to share some of the leading conversations held this year with the inspiring women of the Shared Services and Outsourcing Network.

The Covid pandemic has both shaped and embedded remote work into the very fabric of how organizations function. This report analyzes the solutions allowing businesses to continue thriving in any work...

This report will explore how digital self-service fits into shared services’ existing digital initiatives, and how it can take SSOs value offering to the next level. 

Continuous Process Improvement (CPI) is the ongoing improvement of processes through incremental changes. These efforts often follow an iterative approach to process design that leaves space for bench...

We at SSON are incredibly excited to have launched SSONext - Fuelling the future of shared services. Our new podcast!

The Future of Work, the Next Normal...How has the pandemic changed our assumptions about work and how is automation stepping in to help in places like customer contact centers?

SSON's Head of Editorial, Jordan Mullins, sits down with Philipp Draheim to discuss how Matterway’s digital platform can help HR teams efficiently (and easily) simplify their work in the service cente...

This report discusses the key challenges and opportunities to achieving enterprise scale with RPA...