Justin Southwell
More content by Justin Southwell
Why BPO Relationships Plateau After Go-Live – And How to Prevent It
June 08 by Justin Southwell
BPO relationships often plateau after go-live as suppliers shift to cost-focused delivery and buyers lack clear strategy for ongoing value and innovation.
How Can You Build a True Delivery Partnership in BPO?
April 15 by Justin Southwell
Build a true BPO delivery partnership by aligning incentives, building trust, and thinking long term—beyond contracts, SLAs, and cost optimization.
The Hidden Costs of Cultural Assumptions in Global Delivery
February 24 by Justin Southwell
Learn how cultural assumptions quietly erode global delivery performance, and the practices that strengthen brand, leadership, impact, and engagement.
